Terms And Conditions

By accepting these terms, you are agreeing to instruct Farani Taylor Solicitors to act in relation to this matter.

These terms explain the basis upon which we accept instructions and will carry out the work. Unless otherwise agreed in writing, these terms will apply throughout our engagement and to any subsequent matters in which you instruct us.

How long will your case take?

We make every effort to ensure that your matter proceeds and completes as expeditiously as possible. If all goes according to plan then we would hope that your documents will be finalised within 21 days.

Should any circumstances arise which will unduly prolong completion of the matter, we will keep you informed of this along with the reason for the delay and will provide you with a new estimate of the time to complete.

You have purchased online and therefore have a 14-day cancellation period from the date of purchase, should you wish to cancel.

Charges and Expenses

You have been quoted a fixed fee for us acting for you in this matter.

Our professional Indemnity Insurance Cover

Please note that our firm is covered for professional negligence for the maximum sum of £2 million.

VAT

VAT is chargeable in addition to our fees and disbursements incurred, at the rate applicable from time to time. Any figure given by way of estimate, quote, hourly rate or other cost information will be exclusive of VAT.

Termination

We expect to act on a matter until it is completed.  However, either of us may terminate our instructions at any time.

We shall not normally terminate instructions unless we feel it would not be in your interests for us to continue to act or if a conflict of interest were to arise.

Monies held on behalf of Clients

In accordance with the provisions of the Solicitors’ Accounts Rules, we shall hold the funds which you provide on account in our Client Account or a separately designated client deposit account until: we have to pay them to a third party, in respect of any disbursement we have incurred on your behalf; or in the case of our own costs, until we have delivered an invoice in respect of the work we have carried out, when they will be used to settle our invoice.

Money laundering, Identity, disclosure and confidentiality

In order to comply with the law on the prevention of money laundering, we will need to obtain evidence of your identity. We are entitled to refuse to act for you if you fail to supply appropriate proof of identity for yourself or for any principal whom you may represent.

We may need to conduct a verification of your identity. By accepting these terms, you agree to us running an electronic identity check and/or contacting you to verify your identity and the instructions provided.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Solicitors are under a professional and legal obligation to keep the affairs of clients confidential. This obligation, however, is subject to a statutory exception: recent legislation on money laundering and terrorist financing has placed solicitors under a legal duty in certain circumstances to disclose information to the National Crime Agency. Where a solicitor knows or suspects that a transaction on behalf of a client involves money laundering, the solicitor may be required to make a money laundering disclosure. If, while we are acting for you, it becomes necessary to make such a report, we shall not be able to inform you that it has been made or of the reasons for it because the law prohibits ‘tipping-off’.  So far as the law permits us to do so, we will tell you about any potential money laundering problem and explain what action we may need to take.

Due to the Anti-Money Laundering Regulations with which we have to comply, we are unable to accept payments in cash, other than (in non-conveyancing matters only) small amounts not exceeding £5000.

We realise the foregoing requirements may be considered inconvenient and onerous but we are obliged to comply with them and therefore your assistance and cooperation is much appreciated.

Raising queries and level of service

We are confident that we will give you a high quality service in all respects and we are committed to keeping our clients informed throughout the period when we are acting for them.  However, if you have any concerns about our work for you, please take them up first with us. If that does not resolve the problem to you may ask for details of our Complaints Procedure.

We like to ensure that clients are kept fully informed about developments in their case, but if you have any queries, are unclear about procedures, or simply want more information, please do not hesitate to ask.

Please note that all visits to the office must be made by appointment. It is very difficult for our case workers to deal with clients who attend without an appointment. This is to ensure that all cases are given the attention they require.

You are requested to please notify us of any material change in circumstances, such as change in contact details.

Storage of Papers and Deeds

After completing the matter, and subject to payment of our fees, we shall if requested return all documents loaned to us for the purpose of handling your work.  Our working papers, all correspondence between you and us and other papers prepared by us will remain our property.

We keep our files of papers (except for any of your papers which you ask to be returned to you) for not less than 6 years and on the basis or condition that we have your authority to destroy the file 6 years after payment of our charges. We shall not notify you in advance of the destruction of the papers. We shall not destroy documents that you ask us to deposit in safe custody. We reserve the right to make a charge for the time we spend on retrieving the papers, reading the papers, writing letters or work necessary to comply with those instructions and for storage of documents deposited with us.

It is important that you retain a copy of any document that you send or provide to us and it is equally important that you retain copies of all documents that we send to you. This is necessary so that, for example, in an emergency copy documents can be obtained by us or are available to you.

Our complaints policy

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details.

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within five days of receiving it, enclosing a copy of this procedure.
  2. We will then investigate your complaint. This will normally involve passing your complaint to our client care Manager Kamran Inayat, who will review your matter file and speak to the member of staff who acted for you.
  3. Kamran Inayat will consider if he needs to invite you to a meeting to discuss and hopefully resolve your complaint. If he decides to meet with you he will do this within 14 days of sending you the acknowledgement letter.
  4. Within three days of the meeting, Kamran Inayat will write to you to confirm what took place and any solutions he has agreed with you.
  5. If you do not want a meeting or it is not possible, Kamran Inayat will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
  6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another partner to review his decision.
  7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
  8. It should be noted that we must resolve any complaint within 8 weeks from the date the complaint was actually received by us.
  9. If you are still not satisfied, or we have taken longer than the 8 weeks described above,

you can then contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333 to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsmen within 6 months of receiving a final written response from us about your complaint.

General

The terms and conditions set out in this letter will apply to the above matter, and to any subsequent matters in which you instruct us, until varied by us in writing.

The advice and services we provide only take into account English Law and procedures. The effects of the laws and procedure of any other country or state on the advice and services we provide are outside of this firm’s responsibility and duty to the client. No responsibility or obligation is placed upon us to investigate or ensure that the advice and services we provide comply with the laws and regulations of any country or state other than England. Where we are expressly requested by you to consider the effects of the laws and procedures of a specified country or state this firm’s obligation is limited to obtaining at your expense the advice of a lawyer qualified in the country or state specified by you and upon whose advice we shall be entitled to rely.

Whilst we will endeavour to recommend and/or appoint on your behalf any experts or other third parties that may be necessary or appropriate for the furtherance of your matter, no responsibility or liability shall rest with us for the unsuitability of or any negligence, failure, inadequacy, act or omission on the part of any expert or third party so recommended or appointed.

We maintain in our records details of your address and other contact details and in the case of businesses the names of individuals in the business with whom we have or may have contact. This information is used for the purposes of the client’s matter but is retained in our files after the close of the matter so that we may in the future contact you or your representatives or agents for any purpose in connection with either you or the business of this firm. Such data is accessible to our employees and agents to the extent necessary for the furtherance of your matter. The information is only updated if you notify us of any change in details or if we learn of the change through public records. We also retain the matter files for a minimum of 6 years after its end. The file includes correspondence in and out in relation to the matter and other documents prepared by us or sent or received by us. Our Data Controller for the purposes of the Data Protection Act 1998 is Farhan Farani.

The Solicitors Regulation Authority requires that accountants inspect and report to it on all solicitors’ client accounts. Therefore we have to permit such inspections which may include your account or file. The Solicitors Regulation Authority also has rights to inspect files itself. Additionally, we also may be required to permit inspections by independent assessors as part of our quality control procedures. Material held on computers may also be accessible to computer technicians who are contracted to service or monitor our systems.

Clicking yes, will amount to your acceptance of these terms of business. We hope that we have addressed your immediate queries about the day-to-day handling of your work and our terms of business. However, if you have any queries, please do not hesitate to contact us.

I accept the above terms and conditions. Farani Taylor Solicitors has been retained on the above basis.